Rased services: Help and support

What this area includes

An AI assistant that answers questions about your devices and your most serious problems in your language, and technical support that sees nothing of your data without your approval, only for a limited time, with a report of everything it read.

Illustration with invented data

New This tag marks every feature added in the last month.

• Portal

  Your AI assistant

  A translucent side panel that answers questions about the state of your devices and your most serious issues, in your own language.

  When you ask the assistant, your question and a short summary of your organisation's data are sent to an AI service run by an outside provider so that it can answer.

• Public websiteNew

  The AI assistant on the public website

  The assistant answers visitors to the public website about Rased from the site’s approved information only, in Arabic and English and, in Arabic, with a greeting in the visitor’s dialect when that dialect has an approved wording; if it has no answer, it refers them to the Rased team.

  When you ask the assistant on the public website, your question, after email addresses and numbers are removed, is sent to an outside provider of an AI service so that it can answer.

• Portal and Telegram

  Technical support access to your organisation

  No one on the technical support team can see your data without your approval. Access is limited in time and is followed by a transparent report of everything that was read.